Privacy Policy

Last updated: March 16, 2026

1. Introduction

This Privacy Policy explains how Mi-clos collects, uses, stores, and protects the personal information of users of the website https://mi-clos.com/, in accordance with Quebec’s Law 25 and applicable privacy legislation.

By using this website, you agree to the practices described in this policy.

2. Personal information collected

2.1 Information provided voluntarily

We collect personal information when you:

  • make a reservation
  • fill out a contact form
  • communicate with us by email

The information collected may include:

  • first and last name
  • email address
  • phone number
  • reservation-related information (dates, preferences, information required for your stay)

2.2 Information collected automatically

While browsing the website, certain information may be collected automatically, including:

  • IP address (anonymized when possible)
  • device and browser type
  • operating system
  • pages visited, interactions, and browsing data

3. Methods of collection

Personal information may be collected through the following means:

  • online forms
  • reservation system
  • cookies and similar technologies
  • analytics and advertising tools

4. Cookies and similar technologies

4.1 Consent management

The website mi-clos.com uses CookieYes to manage cookie consent. When you visit the site, you may accept, refuse, or customize the use of cookies through the cookie banner. Your preferences can be modified at any time.

4.2 Types of cookies used

  • Strictly necessary cookies
    Essential for the proper functioning of the website, site security, and management of consent preferences.
  • Analytics cookies
    Used to measure website performance and improve user experience (e.g., Google Analytics).
  • Advertising cookies
    Used to measure the effectiveness of marketing campaigns and deliver relevant communications (e.g., Google Ads, Meta Ads).

5. Use of personal information

The information collected is used for the following purposes:

  • managing and confirming reservations
  • communicating with users and responding to inquiries
  • improving the website and user experience
  • analyzing website and marketing campaign performance
  • complying with legal and regulatory obligations

6. Third-party services and providers

6.1 Analytics and advertising tools

We use third-party services, including:

  • Google Analytics
  • Google Ads
  • Meta Ads (Facebook / Instagram)

These providers may collect information in accordance with their own privacy policies.

6.2 Reservation system

Reservations are processed through an external booking system: Little Hotelier.

Information submitted as part of a reservation is managed by Little Hotelier in accordance with their privacy policy. Mi-clos is not responsible for the data management practices of this third-party provider.

7. Transfer of information Ooutside Quebec

Some service providers may process or host personal information outside Quebec or Canada.

In such cases, Mi-clos ensures that appropriate safeguards are in place to protect personal information, in accordance with the requirements of Law 25.

8. Data retention

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or to comply with applicable legal obligations. Once this period has expired, the information is securely deleted or anonymized.

9. Security measures

Mi-clos implements reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or misuse.

10. Rights of individuals

In accordance with Law 25, you have the following rights:

  • to access your personal information
  • to request the correction of inaccurate or incomplete information
  • to withdraw your consent, where applicable
  • To exercise these rights, you may contact us using the information below.

11. Person responsible for the protection of personal information

The person responsible for the protection of personal information is:

Mi-clos
Email: info@mi-clos.com

12. Complaints

Any complaint regarding the protection of personal information may be addressed to the person responsible for personal information protection listed above. A response will be provided within a reasonable timeframe.

13. Changes to this policy

This Privacy Policy may be updated at any time to reflect legal or operational changes. The update date will be indicated at the top of the page.

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